Returns and Exchanges

At Ecomaniac, our goal is to make sure you are satisfied with every purchase. If, for any reason, you are not 100% satisfied with your purchase, return it within seven days, using one of our hassle-free return or exchange methods outlined below. Please note: Only unused items, in saleable condition, and original packaging are eligible for return. (This means that packaging must be intact, tags must be attached). Also: all SALE items are final and cannot be exchanged or returned. We want to make your return or exchange as easy as possible.

  • In-person Exchange
  • Return or Exchange by Courier

IN-PERSON RETURN/EXCHANGE

For the fastest service, email at info@ecomaniac.org Or call customer service at 971-4-2438778 to request an in-person Return/Exchange. Tell us the reason for return/exchange and what item you would like to replace. Visit our office with the item to be returned/exchanged, and we keep your replacement item ready. Upon inspection and confirmation of the item being in perfect sellable condition, we will either replace the item or refund the amount to you via either credit card, online store credit (via a voucher code) or cash. Refunds will be done only through the Original Mode of Payment. Refunds are typically processed within 10 days if paid via credit card/PayPal. The item returned/exchanged must be carefully re-packaged in its original packing with all tags intact.

RETURNS OR EXCHANGES BY COURIER

Please write the reason for the return/exchange on the back of your invoice. This will expedite the processing and ensure the accuracy of your return. Returns that are damaged (including the packaging), soiled or altered will not be accepted.

All return shipping costs are to be paid by the customer. However, If you’re returning your item because it is damaged, defective, or an error was made on our part, you will not be charged for return shipping. Returns are processed within 10 days of receipt of the return merchandise.

Please note that all Sale Items are final and cannot be returned/exchanged unless they are defective or broken.

Please ship your return to:

Ecomaniac
Off 202, Cluster ‘F’
Jumeirah Lake Towers
Dubai
UAE

CANCELLING YOUR ORDER

You have the right to cancel your order within 24 hours of placing our order. You will be refunded the full amount paid with delivery charges if cancelled before dispatch. However, if the order has dispatched, the shipping cost will not be refunded.

HOW TO CANCEL YOUR ORDER

Please notify our Customer service Team in writing to info@ecomaniac.org or call 04-2438778, within 24 hours of placing your order.